Our guarantee is a simple one: if you're not completely satisfied with our products, we'll do whatever we can to make things right. We'll give you a new hat or your money back, no strings, and no time limit.

If you're unhappy with one of our hats, pop it in the mail back to us. Include a note telling us what you want us to do.

All returns should be mailed to:

Hat Factory
15 Guerrero Street, #2
San Francisco, CA 94103

Or, if you wish, you may call us, at +1 415 863-3878 or send email to help@hatfactory.com.